Experienced Century 21 Northland Agents Say Customer Service Sets the Stage for Success

Without any hesitation, four highly experienced Century 21 Northland real estate agents – Ron Williamson, Barbara Cooper, Andrea Galloup and Molly Buttleman – say that of the three top awards each earned, the one that means the most to them shows that they serve customers well.

The coveted President’s Award is granted to those agents who earn both the Centurion Award, which is based on a high level of production and the Quality Service Pinnacle Award, which is based on exemplary customer service as reported by satisfied clients in the same year.

All three awards make it clear that these are realtors who work hard and are experts in their field.

At the same time, Williamson, Cooper, Galloup and Buttleman each said the Quality Service Pinnacle award sets the stage for that level of success.

“It’s what I work for,” said Williamson. “Customer satisfaction is my highest priority.”

“I totally agree,” Cooper said. “We all want to be liked. That’s human nature. Without satisfied customers, we wouldn’t have a job. And I feel like Century 21 Northland helps us in that respect.”

Galloup called the President’s award the “highest honor we have, and the quality service portion of that award has always been most important. Having satisfied clients is more important to me than having high sales. It demonstrates I listen to my clients and understand their needs — that it’s not just a transaction. My motto is ‘selling homes one relationship at a time.’ When you focus on establishing caring and credible relationships, the sales will follow.”

The Quality Service Award, Buttleman said, “is really what enables you to get the other two awards.”

All four realtors work out of Century 21 Northland’s Traverse City office. They can be reached at the following numbers and email addresses: Ron Williamson, 231-645-0358 or at ron@ronwilliamson.net; Barbara Cooper at 231-218-0358 or barb@barbcooper.net; Andrea Galloup at 231-642-0706 or andrea@agalloup.com; and Molly Buttleman at 231-463-6969 or molly@c21northland.com

About Century 21 Northland

Century 21 Northland, the regions fastest growing real estate brokerage, serves customers from offices in Traverse City, Suttons Bay, Frankfort, Glen Arbor, Empire, Northport, Beulah, Elk Rapids, Old Mission Peninsula, Roscommon and Houghton Lake. The company is locally owned by Brad Platt, Jason Kudary, and Julia Lilley and is supported by more than 57 licensed realtors. Century 21 Northland is part of the global Century 21 network, which includes more than 6,600 offices worldwide. More information can be found at www.c21northland.com or by calling (231) 929-7900.

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Career Shift Leads Emerich To Century 21 Northland

Northern Michigan native Kara Emerich said her career change from working at a veterinary practice to becoming a realtor at Century 21 Northland fulfills a lifelong interest in real estate.

“I talked to a friend of mine who works at Century 21 Northland and it was clear it’s the right fit for me,” she said. “I enjoy being around people and helping them. And this office gives you so much support.

Kara and her husband, Jason, who sells boat insurance, are raising their two children just outside of Traverse City. “We love this area, all the places to go, and all the activities,” she said.

Kara can be reached at the Century 21 Northland office in Traverse City at 231-218-0075 or by email at kara.emerich@c21northland.com

About Century 21 Northland

Century 21 Northland, the regions fastest growing real estate brokerage, serves customers from offices in Traverse City, Suttons Bay, Frankfort, Glen Arbor, Empire, Northport, Beulah, Elk Rapids, Old Mission Peninsula, Roscommon and Houghton Lake. The company is locally owned by Brad Platt, Jason Kudary, and Julia Lilley and is supported by more than 57 licensed realtors. Century 21 Northland is part of the global Century 21 network, which includes more than 6,600 offices worldwide. More information can be found at www.c21northland.com or by calling (231) 929-7900.

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Lauren Petz Begins New Career, Joins Century 21 Northland

New Century 21 Northland realtor Lauren Petz and her husband, a commercial food broker, bought property in Sutton’s Bay with the idea of someday building a retirement home there. That plan changed.

“We decided we didn’t want to wait that long,” she said, “We wanted our two children to grow up in paradise.”

A former high school chemistry and physics teacher, Lauren’s new career as a realtor at Century 21 Northland’s Traverse City office gives her a chance to help other out-of-towners find a home in the Grand Traverse region. “Right now I’m focusing on selling residential property – primary residences and second homes.”

She can be reached by cell phone at 231-714-7246, at the Traverse City office at 231-929-7900 or at lauren.petz@c21northland.com.

About Century 21 Northland
Century 21 Northland, the regions fastest growing real estate brokerage, serves customers from offices in Traverse City, Suttons Bay, Frankfort, Glen Arbor, Empire, Northport, Beulah, Elk Rapids, Old Mission Peninsula, Roscommon and Houghton Lake. The company is locally owned by Brad Platt, Jason Kudary, and Julia Lilley and is supported by more than 56 licensed realtors. Century 21 Northland is part of the global Century 21 network, which includes more than 6,600 offices worldwide. More information can be found at www.c21northland.com or by calling (231) 929-7900.

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Resort and Second Property Specialist Designation Helps Three Century 21 Northland Realtors Serve Clients

Three Century 21 Northland agents, Connie Kroll, Luba Childs and Kellie Sergent, have a rare distinction – official designation as “Resort and Second Property Specialist.”

As one of only a handful of realtors with the RSPS certification, Connie Kroll said it puts her and her colleagues in a position to understand and respond to the needs of a large pool of clients who buy second-home properties in Northern Michigan for vacations or as an investment.

“We help them understand everything that is special about buying a second home,” she said.

Connie Kroll can be reached by cell phone at 231-620-3395, at the Century 21 Northland office in Glen Arbor at 231-346-4100, or by email at conniekroll@c21northland.com.





Luba Childs can be reached by cell at 231-557-9100, at the Century 21 Northland office at 231-929-7900 or by email at luba.childs@c21northland.com.





Kellie Sergent, can be reached by cell at 231-499-1814, in the Elk Rapids office at 231-264-4500 or by email at kelliesergent@outlook.com.





About Century 21 Northland
Century 21 Northland, the region’s fastest growing real estate brokerage, serves customers from offices in Traverse City, Suttons Bay, Frankfort, Glen Arbor, Empire, Northport, Beulah, Elk Rapids, Old Mission Peninsula, Roscommon and Houghton Lake. The company is locally owned by Brad Platt, Jason Kudary, and Julia Lilley and is supported by more than 56 licensed realtors. Century 21 Northland is part of the global Century 21 network, which includes more than 6,600 offices worldwide. More information can be found at www.c21northland.com or by calling (231) 929-7900.

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Three new agents add to growing team

Three agents have recently joined Century 21 Northland.

Chad Parker Puts Clients First As New Century 21 Northland Affiliate

As a former collegiate football player then top selling technology and medical sales rep with Fortune 100 companies, Chad Parker, new associate at Century 21® Northland, values performance.

“My business successes have always relied heavily on the art of negotiation, attention to details and timely response times with customers,” said the St. Louis native. “Those are skills that transfer well to real estate.”

When he and his family moved to Traverse City six years ago, it was a homecoming for his wife, who grew up here. The move has worked out well. “We love to hike, kayak and golf,” he said. “And I also really enjoy coaching Trojan junior varsity football.”

Parker described his business goals succinctly: “To provide the best purchasing/selling experience possible, put client’s needs first and make the transaction as smooth as possible.” The way to achieve those goals, he said, is to “work seamlessly with all other parties behind the scenes so clients sleep well at night.”

He can be contacted at chad.parker@c21northland.comoror or by calling 231-357- 5839.

New Associate’s Knowledge of Area Helps Century 21 Northland Clients

For Kirstie Swanson, joining Century 21 Northland, was a natural fit. “People in Northern Michigan make you feel welcomed, and I found that same atmosphere at this office,” she said. “I figured out early on that this agency is where I want to work.”

The Leelanau County native and longtime Traverse City resident said she counts on three things to make her real estate career successful. “First of all, I know the area extremely well, and that makes it easy to anticipate changes in supply and demand.” Second, countless personal ties throughout the region will help her as she builds a network of potential clients. “Pretty much everyone knows my family. My mom sells maple syrup at the Farmer’s Market in Suttons Bay, and my dad gave seaplane rides here in the 70s,” she said.

Kirstie’s husband, Jeff Swanson, is also a native of Traverse City, which also expands her potential base of clients. Lastly, she said Century 21 Northland is the right place to put her passion for real estate to work in ways that benefit buyers and sellers alike.

Kirstie can be reached at kswanson@c21northland.com or by phone at 231-632- 5581.

Christi Edgington Joins Century 21® Northland

New affiliate Christi Edgington has joined Century 21 Northland after spending nearly two decades handling real estate deals as a Closing Agent/Escrow Officer at a Phoenix, Arizona, title company.

That in depth experience, she said, gives her an intimate knowledge of the entire real estate process – everything from the complexities of mortgage loans and title examinations to the closing itself. It also taught her a valuable lesson about what clients need. “Communication is the key,” she said. “So I use my background to give clients a complete understanding of not only what is happening but also when and why.”

She and her husband, a Northern Michigan native and the foreman at a locally-owned construction company, have a daughter Ciara who graduated Traverse City West High School and now attends Western Michigan University in Kalamazoo. The family has a close ties to nature. “We have a five-acre ‘micro-farm’ and raise chickens and love the outdoors and all that Northern Michigan has to offer,” Edgington said. She called moving to the Grand Traverse region, “truly a dream come true,” then added, “I’m excited to help clients realize their dreams as well.”

She can be reached at cedgington@c21northland.com or by calling 231-944- 6459.

About Century 21 Northland

Century 21 Northland, the region’s fastest growing real estate brokerage, serves customers from offices in Traverse City, Suttons Bay, Frankfort, Glen Arbor, Empire, Northport, Beulah, Elk Rapids, Old Mission Peninsula, Roscommon and Houghton Lake. The company is locally owned by Brad Platt, Jason Kudary, and Julia Lilley and is supported by more than 55 licensed realtors. Century 21 Northland is part of the global Century 21 network, which includes more than 6,600 offices worldwide. More information can be found at www.c21northland.com or by calling (231) 929-7900.

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Katie Leonard Joins Century 21 Northland

Century 21 Northland is pleased to announce the addition of Katie Leonard to our growing team of Realtors.

A love of travel, water, and exploring led Leonard to the Traverse City Area six years ago. Leonard feels that these passions, along with the local knowledge she’s acquired while living in the community, will help her to provide a high level of service to clients.

“My knowledge and love for the area have allowed me to become a dependable resource to my clients for places to explore, visit, and eventually call home,” says Leonard. “I’ve found that providing exceptional customer service is extremely rewarding, and is built upon a few simple objectives: communication, honesty, and trust.”

Buyers and sellers interested in contacting Katie Leonard can do so by email at katie.leonard@c21northland.com or by phone at 231-632-6186.

About Century 21 Northland
Century 21 Northland is northern Michigan’s fastest growing real estate brokerage, serving customers from 9 offices located throughout northern Michigan.  Office locations currently consist of Traverse City, Suttons Bay, Frankfort, Glen Arbor, Empire, Northport, Beulah, Elk Rapids, and Old Mission Peninsula. The company is locally owned by Brad Platt, Jason Kudary, and Julia Lilley and is supported by more than 55 licensed realtors. Founded in 2006, Century 21 Northland is part of the global Century 21 network, which includes more than 6,600 offices worldwide. More information can be found at www.c21northland.com or by calling (231) 929-7900.

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Angie Brown Joins Century 21 Northland

Century 21 Northland is pleased to welcome Angie Brown to our professional team of Realtors.

Brown takes a proactive approach to staying current with market trends in order to deliver results for her clients.

“I am proud to be able to offer my clients premium marketing and networking services to help them sell their homes,” says Brown.  “Together with Century 21 Northland, I will assist my client by navigating through the real estate process – financing, negotiating, contracts, inspections, and title work.”

Brown’s commitment to customer service has enabled her to build relationships with clients that last well beyond their initial transaction.

“Through my professionalism and precision, I pride myself in being my clients most trusted advocate through the home selling/buying process,” Brown says.

Brown will serve the northern Michigan market based in Century 21 Northland’s downtown Traverse City office, and may be contacted at angie.brown@c21northland.com or by phone at 231-313-5699.

About Century 21 Northland
Century 21 Northland is northern Michigan’s fastest growing real estate brokerage, serving customers from 9 offices located throughout northern Michigan.  Office locations currently consist of Traverse City, Suttons Bay, Frankfort, Glen Arbor, Empire, Northport, Beulah, Elk Rapids, and Old Mission Peninsula. The company is locally owned by Brad Platt, Jason Kudary, and Julia Lilley and is supported by more than 55 licensed realtors. Founded in 2006, Century 21 Northland is part of the global Century 21 network, which includes more than 6,600 offices worldwide. More information can be found at www.c21northland.com or by calling (231) 929-7900.

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Meagan Luce and Kellie Sergent Visit Michigan Capitol

Meagan Luce and Kellie Sergent of Century 21 Northland had the opportunity, along with Jennifer Kowal from the Traverse Area Association of Realtors (TAAR), to visit the Michigan State Capitol in Lansing last week to meet with several legislators.

“Doug Merriem, who is the West Michigan Public Policy Director for Michigan Realtors, invited us as representatives of TAAR to tour the Capitol last week,” said Sergent. “We also had the opportunity to meet with some of the local elected officials that our RPAC dollars support.”

Pictured here (left to right) are Senator Darwin Booher, Meagan Luce, Kellie Sergent, Jennifer Kowal, and Senator Wayne Schmidt on the Senate Floor.

Merriem coordinated the visit so that Sergent, Luce, and Kowal could visit the Senate and House Floors, as well as meet with Sen. Wayne Schmidt, Rep. Larry Inman, Sen. Darwin Booher, and Rep. Bruce Rendon.

“It was a great opportunity to discuss some of the issues we’re concerned about as Realtors with our legislators in Lansing,” said Sergent. “And since Governor Snyder’s State of the State address had been the prior evening, we had a chance to hear about a number of statewide issues as well.”

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Century 21 Northland Agents Elected to 2016 TAAR Board of Directors

Century 21 Northland is pleased to congratulate Carolyn Collins and Kellie Sergent on their election to the 2016 Traverse Area Association of Realtors (TAAR) Board of Directors.

A TAAR member of for 14 years, Carolyn Collins is a licensed Associate Broker Realtor based in Century 21 Northland’s downtown Traverse City office.

“I’m honored to be elected to this leadership role,” says Collins. “I’m looking forward to learning more about the inner workings of our association and how I can be of service to our members.”

Kellie Sergent is currently finishing up her third year in real estate with Century 21 Northland, serving the northern Michigan community from the company’s Elk Rapids office.

Kellie is currently the Vice president of the Elk Rapids Area Chamber of Commerce and the Reverse Mentor on the TAAR board.

“It is important to me that our industry is staying competitive, relevant and informed,” says Sergent. “Joining the TAAR board will offer new opportunities to work toward reaching those goals.”

About Century 21 Northland

Century 21 Northland is northern Michigan’s fastest growing real estate brokerage, serving customers from 9 offices located throughout northern Michigan.  Office locations currently consist of Traverse City, Suttons Bay, Frankfort, Glen Arbor, Empire, Northport, Beulah, Elk Rapids, and Old Mission Peninsula. The company is locally owned by Brad Platt, Jason Kudary, and Julia Lilley and is supported by more than 55 licensed realtors. Founded in 2006, Century 21 Northland is part of the global Century 21 network, which includes more than 6,600 offices worldwide. More information can be found at www.c21northland.com or by calling (231) 929-7900.

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Century 21 Northland Partners Attend 2015 CENTURY 21 Leadership Conference

Century 21 Northland Owner/Brokers Jason Kudary, Brad Platt, and Julia Lilley recently attended the CENTURY 21® Leadership Conference in San Diego, California.

The annual conference, held October 3-5 at San Diego’s historic Hotel Del Coronado, provides CENTURY 21 brokers, owners, and managers a special forum to share growth strategies, best practices, and information about the extensive line of products and services provided by the CENTURY 21 System.

Brad Platt was a featured speaker at the conference, presenting on hiring and supporting the “Millennial” generation in real estate.

“Our goal is provide our agents with as much value as possible,” said Platt. “The Annual Leadership Conference is a great opportunity for us to connect with and learn from fellow leaders in our industry.”

This year’s three-day conference focused on innovation, disruption and strategic ways for C21® System members to deliver ’wow’ experiences to real estate consumers in the markets they serve.

The almost 500 attendees also celebrated the recent announcement that the CENTURY 21 brand swept the annual J.D. Power 2015 Home Buyer/Seller Satisfaction StudySMfor the second year in a row by receiving the highest ranking among national real estate firms across all four customer satisfaction segments in the study, including: First-Time Home-Buyer Satisfaction, Repeat Home-Buyer Satisfaction, First-Time Home-Seller Satisfaction and Repeat Home-Seller Satisfaction.

About Century 21 Northland

Century 21 Northland is northern Michigan’s fastest growing real estate brokerage, serving customers from 9 offices located throughout northern Michigan.  Office locations currently consist of Traverse City, Suttons Bay, Frankfort, Glen Arbor, Empire, Northport, Beulah, Elk Rapids, and Old Mission Peninsula. The company is locally owned by Brad Platt, Jason Kudary, and Julia Lilley and is supported by more than 55 licensed realtors. Founded in 2006, Century 21 Northland is part of the global Century 21 network, which includes more than 6,600 offices worldwide. More information can be found at www.c21northland.com or by calling (231) 929-7900.

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