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    Quality Service Awards 2020

    Realtors at CENTURY 21 Northland and CENTURY 21 Boardwalk strive 121% to earn the respect & trust of their clients during the list and purchase process. Emotions run high, and hiccups happen. “It doesn’t close until it’s closed” are genuine words given by agents and followed by, “I’ll be with you every step to help during your journey.” At the end, clients are encouraged to honestly assess the process via an emailed survey.

    The results of these surveys are three people’s choice awards, the most valued in all awards given for the year. It means CENTURY 21 Northland and CENTURY 21 Boardwalk agents defied mediocrity, went above and beyond expectations, and fulfilled their commitment to professional and ethical service in representation.

    • Quality Service (11 Realtors)
      • Paul Momrik, Mari Crow, Dawn Anderson & Robert Lang (Alpena office); Robin Vanderkaay (Elk Rapids office); Mike Annelin, Meagan Luce, Katie Tester, Peter Galloup & Mary Rollert (Traverse City office); Leanne Labelle (Manistee office)
      • 80% of clients were sent a survey
      • At least 50% returned the survey
      • A minimum score of 90% was given
      • A minimum of 8 surveys were returned
    • Quality Service Pinnacle (19 Realtors)
      • Wayne Toteff (Elk Rapids office); Gail Crompton & Faye Fitch (Frankfort office); Ginny Frydrych (Roscommon office); Ron Williamson, Kara Emerich, Jamie Grace, David Hricik, Dave Wilsey, Karen Ardery, Renae Hansen, Meg Zammit, Michael Harrison, Jon Becker, Meagan Alvarado, Steve Scheppe, Mercedes Davidson & Amber Griswold (Traverse City office); Jermaine Sullivan (Manistee office)
      • 80% of clients were sent a survey
      • At least 50% returned the survey
      • A minimum score of 95% for 2 years was given
      • A minimum of 8 surveys were returned
    • Quality Service Pinnacle President’s Producer (3 Realtors)
      • Kellie Sergent (Elk Rapids office); Matt Geib & Andrea Galloup (Traverse City office)
      • Earned Quality Service Pinnacle and Centurion awards in the same calendar year
      • Centurion winners hit a dollar target or close 70 transaction sides

    Celebrating at a luncheon last week were Realtors who earned the awards “Quality Service Pinnacle” and “Quality Service Pinnacle President’s Producer.” Co-owner/Co-Broker Brad Platt said, “These awards are integral to our brand’s commitment to excellence. My partners, Jason Kudary and Julia Lilley, and I recognize the dedication needed and the respect that these 22 agents earned in giving their clients the confidence to complete what may have been the most significant sale/purchase in their lifetime.”

    About CENTURY 21 Northland

    CENTURY 21 Northland serves customers from offices in Traverse City, Suttons Bay, Roscommon, Onekama, Northport, Manistee, Houghton Lake, Grayling, Gladwin, Gaylord, Frankfort, Empire, Elk Rapids and Alpena. The company is locally owned by Brad Platt, Jason Kudary, and Julia Lilley and is supported by 134 licensed realtors. CENTURY 21 Northland is part of the global Century 21 network, which includes more than 6,600 offices worldwide. More information can be found at www.c21northland.com or by calling (231) 929-7900. 

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